FREQUENTLY ASKED QUESTIONS
When will my order ship and how do I track it?
- In-stock items are usually shipped within 3 business days.
- Standard delivery takes around 15–30 business days, depending on your location.
Tracking updates may take some time — we appreciate your patience!
If your tracking hasn’t updated for several days or you suspect an issue, feel free to contact us at support@edctierhome.com ,We're happy to help!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Where do I leave engraving details?
If your item includes engraving, please enter your custom text (ideally within 15 characters) in the “Order Notes” box on this checkout page.
If we don’t receive your engraving details or a response within 15 days, we’ll ship the item without engraving and include a small free gift as a thank-you.
What’s your return and exchange policy?
We offer 30-day returns and exchanges on unused items in original packaging.
For defective or damaged items, please send us a photo or video to support@edctierhome.com
We'll make sure you're taken care of — your satisfaction is our priority.
CONTACT US
For any questions regarding our products or for assistance with your order, please email support@edctierhome.com and you should receive a response within two business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
Company: FUNTITHING (HONGKONG) INDUSTRIAL DESIGN CO., LIMITED
Address: Room A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong